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While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.įor references see Virtual Group Player Issues Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years. Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. The latter of these issues certainly persists today. The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

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